The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes relating to their online order out of court. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/
A German dispute resolution body recognized by the OS platform can be found here:
https://www.verbraucher-schlichter.de
Our email address for consumer complaints is: shop@experience-parts.de
We will participate in such a procedure.